Location: Philadelphia, PA

Indego Bike Share Program Manager

Salary: $80,000 - $85,000

Agency Description
The Managing Director’s Office of Transportation, Infrastructure, & Sustainability (OTIS) directs the policies and practices that improve the quality of life in all of Philadelphia’s communities through safe and sustainable infrastructure. OTIS represents a portfolio of departments that include a small policy and planning staff reporting directly to the Deputy Managing Director, the policy-driven Office of Sustainability, and two operating departments: the Transportation and Sanitation divisions of the Streets Department, and the Philadelphia Water Department. OTIS is the lead agency for the planning, implementation and program management of the Indego Bike Share Program.

Job Description
The Indego Program Manager is responsible for oversight, planning, and management of the City of Philadelphia’s Indego Bike Share Program and the relationship between the City and Bicycle Transit Systems, the contracted operator for Indego. Over the next 5 years, the Indego program will more than double its current size—expanding from the current 150 station, 1500 bike network to a network that includes more than 350 stations and 3500 bicycle across a service area which will span much of Philadelphia. The Program Manager will support this expansion as part of a close-knit team including other OTIS staff and the staff of the Bicycle Transit Systems (Indego Team). Work includes coordination between the Indego team and other City agencies including the Philadelphia Streets Department, Philadelphia Parks and Recreation, Philadelphia City Planning Commission, the Mayor’s Fund for Philadelphia and other City agencies to support and advance the goals of the Indego Program.

Racial and economic equity are core values of the City of Philadelphia and the Indego Program. The Program Manager will work with the Indego Team to develop and implement strategies to identify, engage, and enable community members as partners in the expansion of Indego. This work is based on a foundation built over the past 6 years as part of the Better Bike Share Partnership (BBSP), a national initiative that seeks to challenge assumptions on race, income, and equity in the realm of bike share. BBSP work is centered in Philadelphia where Indego bike share has serves a living laboratory for best practices in creating a racially and economically equitable model for bike share.

Essential Functions
General program oversight

  • Manage Contract with Bicycle Transit Systems (BTS) - Indego concessionaire
  • Assure that reporting, invoicing and deliverables are met in a timely manner
  • Oversee compliance by both City and BTS related to contract obligations
  • Develop and sustain relationships with relevant local stakeholders, elected officials, and partner agencies
  • Grant administration for various state, federal or private grants
  • Undertake policy research and development related to bike share or other micromobility options

Oversee and support expansion of Indego bike share program

  • Facilitate bike share station approval through City departments and processes
  • Develop and oversee community engagement efforts related to expansion
  • Review and revise annual expansion plan

Support Equitable Implementation of Indego

  • Review and revise Indego Equity Plan
  • Monitor expansion, engagement and programming activities of Indego to ensure that Indego Equity Plan Goals are achieved
  • Manage staff of two (2) that oversee engagement and equity programs for Indego
  • Support equity-focused programs, policies, and practices within the Indego program and other related work
  • Coordinate bike share efforts with OTIS infrastructure programs, in particular complete streets projects that expand bike facilities.

Other Duties

  • Produce and present program reports for a wide range of partners and stakeholders, including municipal agencies, community based organizations and funders
  • Review and approve all advertising materials for compliance with City advertising policy prior to their posting on City owned facilities
  • Oversee and administer seasonal abandoned bike removal program
  • Other transportation policy and planning work as required

Successful candidates will possess the following characteristics

  • Action Oriented—comfortable with negotiating challenging situations and moving forward
  • Motivating Others—can create a climate in which partners are driven to succeed
  • Planning—can accurately scope out projects through their full extent, sets goals and evaluates progress against them
  • Creativity—sees connections across areas of work among previously unrelated notions; can create synergy across project
  • Strategic Agility—can anticipate future consequences and trends, position self and organization to be most effective
  • Active Listening—has the ability to hear people out; understands importance of listening to and understanding wide range of opinions


  • Understand transportation planning principles and practice
  • Familiar with principles of equity as it relates to race, class, and identity in the Philadelphia context
  • Understand best practices in project management, tracking performance towards goals
  • Can create appropriate and effective budgets, track spending towards goals and deliverables
  • Understands importance of clear, timely communication and can interact with a range of audiences in a tactful and persuasive manner

Skills and Abilities

  • Ability to quickly take ownership of an established project while prioritizing & successfully advancing established goals
  • Ability to effectively represent the City of Philadelphia in a wide variety of settings, including local and national conferences, webinars, presentations etc.
  • Can set and meet deadlines for one's own work and the work of others.
  • Can independently initiate, plan, and coordinate multiple projects ranging from the simple and routine to the complex
  • Strong writing and editing skills; ability to effectively communicate in a variety of formal settings both inside and outside the organization
  • Public speaking and presentation ability or experience

Concrete demonstrable experience and other qualifications include:

  • Bachelor’s degree in Urban Planning, Transportation Planning, Public Policy, or a related field required
  • Five years of experience managing programs, policy development, project management, and planning initiatives.  
  • Three years of supervisory experience strongly preferred

We welcome and encourage applicants with non-traditional career paths. If you don’t exactly meet the qualifications outlined here, please apply and describe in your cover letter how your own experiences equip you to excel in this position

How to Apply
Please submit a cover letter and resume. Applications without all required documents will not be considered. Access the application at: Successful candidate must be a city of Philadelphia resident within six months of hire