How to run a bus system
I was taking a long-distance bus to my parents' house in Atlanta and we had a layover in Charlotte, NC. I noticed a couple of things that I thought were fairly impressive:
First, all of the region's bus schedules were in the Greyhound station. Since bus riders are (I suspect) pretty likely to be using public transit once they arrive in town, I thought this was a pretty good idea. (Though a regionwide bus map in the station would be still better).
Second, each individual bus schedule listed some key facts on the front of the schedule: not just major destinations, but the times of the first and last bus on an individual route (so you can see without digging through a two or three-page timetable whether you are too late for the last bus, or too early for the first).
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